Frequently Asked Questions

Please see the web site for our pricing, and sign up to the monthly newsletter that will keep you informed of our latest offers.

No, all that is required is a standard electrical fused outlet: for the USA the machine is operated directly from 110v; for UK & Europe it is 240v. It doesn’t require a water supply or any other amenities. The machine is on sturdy wheels and can be located anywhere inside your business to maximize sales. Just plug it in and switch it on, it does all the hard work for you.

NO that’s the beauty of this machine unlike many others in the market, yes it is coin operated, but it is classed as a vending item, with full CE and NAMA approval.

Like all things, the more you look after it, the more it looks after you! Due to the machine making fresh Cotton Candy on a paper stick, it does require a small amount of cleaning. The task takes about 3–5 minutes at the end of a trading day, to ensure that it is ready to make lots of fresh Cotton Candy the next day.

This machine has been built by operators for operators, we having been running these machine for over 6 years, with the first model having made in excess of 80,000 vends, yes that’s right… 80,000 vends. We firmly believe that this machine will easily last 10+ years; clearly you will have some low cost components to replace over this sort of life time.

Well this really depends on your market, however you should look at it like this, it cost you 10 cent to make, so if you sold it at only $1, that still 90 cents profit every sale!
We would recommend selling at $2-$3, given the extra value the customer receives from this machine in the experience of watching the cotton candy been freshly made in front of their own eyes, warm and not sticky, they will be cueing up, trust me!

We provide you with the specific Biodegradable paper sticks. The sugar that the machine requires can be the standard granulated sugar you buy from any supermarket, which will produce a natural cotton candy, or you can use a range of pre flavored sugar to add that little something special.

Yes, there are 10 different flavored sugars that can be used in the machine, no changes other than to what is in the sugar hopper are required to make a new flavor, the only problem is deciding which is your favorite!.

No. this machine is designed with the operator in mind. All the stock levels can be checked in a glance. The containers of the sugar and sticks are easily accessed and can be refilled in minutes!

None of the stock used to make a fresh Cotton Candy has a shelf life on it.
The vend capacity of the machine ensures that you will have sufficient stock to last even the busiest of days. 1200 paper sticks and sugar for 400 vends, however if you are lucky enough to have a venue that this will not last a day, we will happily supply you with a second machines (we do have a few of these locations, what a nice problem to have…).

This invaluable system allows you to access the book keeping and diagnostic systems on the machine from your office or front room. Were you have internet connection you can check is the machine switched on, if there is problem with the machine, is it low on stock and how much money the machine is making you!

Like all things, eat too much, and I am sure you will feel the effects!
It is not what you eat that hurt’s your teeth; it is NOT brushing your teeth that does the damage.
For a machine producing a Natural flavor Cotton Candy, the following is true:
No Fat, No Salt, No E Numbers, No Preservatives, No Artificial Additives, No Added flavors 100% NATURAL and ONLY 70 Calories.
We would like you to tell us of ANYTHING that is as fun to watch being made in front of your very own eyes, taste as good, and can say the same as above. Please let us know if you find something out there!

We pride ourselves on the level of customer service and support we supply; the first instance would be to call your supplier who will advise on possible simple solutions. Then we have a manned dedicated telephone line you can call that will give you all the help you require to get the machine back working as quickly as possible or use the contact tech support function on the web site.

We are confident that the machine will give you trouble free service but for peace of mind the machine comes with a full year’s manufactures warranty. (Please see the last Page of the manual for exact details; this can be accessed from this Web Site)

The Self Vending Cotton Candy Machine is manufactured exclusively in the USA ensuring excellent quality and reliability.

Great news you are well on the way, you can either contact one of our approved distribution partner and talk direct with them, or just simply complete your details on the contact us page, and we will happily ask them to contact you.